At The Ascend Healthcare, our technology-enabled services and expert customer-service professionals help guide patients seamlessly through scheduling, eligibility verification, pre-authorization, and self-pay collections from start to finish.
Navigating pre-authorization requirements can be challenging, with complex approval processes from government and commercial payers. The Ascend Healthcare’s team has extensive experience with Medicaid state plans, managed care plans, government-funded programs, third-party insurance, and Medicare billing procedures.
By leveraging this expertise, we minimize the need for peer reviews in cases of carrier denials and implement best practices that streamline pre-authorization, reducing delays and administrative burdens.
As healthcare consumerism evolves, delivering an exceptional patient experience is crucial to an organization’s revenue cycle. Our patient-centric solutions ensure a seamless experience from the first call.
Our skilled professionals, supported by advanced technology, efficiently resolve patient inquiries, enhance first-call resolution rates, and reduce call abandonment.
With the Affordable Care Act’s impact on insurance coverage, verifying eligibility is essential to financial sustainability.
Failure to confirm patient eligibility can lead to delayed payments, rework, increased errors, and nonpayment. The Ascend Healthcare’s eligibility verification solutions provide daily reports and ensure all verification checks are completed before appointments. Our expert team, combined with efficient management and proprietary technology, enhances productivity and accuracy.
Effective patient scheduling plays a pivotal role in enhancing the patient experience and optimizing operational efficiency. The Ascend Healthcare’s scheduling solutions help manage late cancellations, no-shows, patient referral statuses, and overall patient volume.
Our flexible staffing ensures efficient appointment management, while our services also include patient insurance assistance and point-of-service collections.
As self-pay balances continue to rise, offering patients convenient payment options and timely reminders is essential. The Ascend Healthcare’s data-driven self-pay collection strategies use analytics to determine the optimal time to contact patients and assess their propensity to pay.
These insights drive patient-friendly, outbound engagement campaigns that result in higher patient connection rates and improved collections.
